Tourism Management Program

in Wilderness Tourism

Tourism Management Program in Wilderness Tourism covers vital tourism management skills and provides real world challenges that teach you how to be a manager in tourism industry.

The Wilderness Tourism Management Program is designed to cover every aspect of a Wilderness Lodge operation from Housekeeping to Management. We have refined the program into 3 departments. The kitchen department covers cooking, serving, housekeeping and wilderness applications. The office department covers basic administration duties, accounts & reservations and sales & marketing. The ranch operations department covers maintenance, animal husbandry, natural resources and seasonal operations. Each department has 4 modules and progresses from entry-level duties to a management level.

The program is set up so a student can study full time one month at a time for up to 6 months. Alternatively modules can be completed at different times according to the student’s schedule.

The program allows the student to get the “hands on” training experience that is crucial to gaining employment in the hospitality industry. This is done on site in the “real life” Wilderness Tourism environment.

During Tourism Management Program, you will

  • Discover first-hand what it takes to run a successful wilderness tourism company and put those principles into practice
  • Develop your management skills through real world training
  • Learn how to foster symbiotic tourism business relationships (a principle inspired by nature)
  • Identify and focus on target goals for your branch of the company
  • Learn how to be a manager who acts with definite purpose, instead of one who wastes time reacting to unimportant matters
Highlights
  • Witness and enjoy the majestic beauty and striking landscapes of true wilderness as you learn onsite at our remote mountain ranch in Chilcotin Mountains
  • Gain practical insights and working knowledge of the tourism industry as you observe the real-world applications of your daily lessons and experiences
  • Accelerate your learning as we take theories out of the classroom and into the realities of the business world and tourism industry
Kitchen
  • Module 1: Kitchen Cook

    Students will undergo intensive training in basic kitchen procedures. This is an entry-level course that will introduce students to simple cooking procedures, ingredient preparation, basic nutrition and kitchen sanitation.

  • Module 2: Kitchen Server

    Students will undergo intensive training in basic service procedures. This is an entry-level course that will introduce students to simple serving procedures, dealing with guests and rules of hospitality.

  • Module 3:
    • Housekeeping

      Students will undergo intensive training in housekeeping procedures. This is an entry-level course to introduce students in the following areas: cleaning methods for specific lodge areas such as bedrooms and bathrooms, proper use of cleaning tools and chemical cleaning agents, development and implementation of cleaning schedules and seasonal cleaning practices.

    • Wilderness Application

      Students will get the opportunity to join one of our wilderness packtrips and undergo intensive training in basic cooking and cleaning in our backcountry camps. This is an advanced level course to have students apply skills they learned in previous modules to a wilderness environment. Students will learn to be flexible in limited facilities.

  • Module 4: Kitchen Management

    Students will undergo intensive training in kitchen management in both a lodge and camp environment. By this stage students will already have a detailed understanding of cooking practices, nutrition and sanitation in a camp and lodge environment. This management level will introduce students to management techniques in order to oversee all of the above functions. Students will learn leadership and communication skills that will allow them to manage their staff and to develop, implement and enforce procedures relating to the above functions. They will also take care of the development of recipes / menus, as well as food transportation and storage.

    • Project:

      Over the course of the module, students will choose a project to develop a new or an existent kitchen procedure under the supervision of the kitchen manager.

Office
  • Module 1: Office Administrator

    Students will undergo intensive training in basic office practices in a lodge environment. This is an entry-level course that will introduce students to the office environment, developing their organizational skills and attention to detail. Students will learn office administration skills such as filing, email distribution, phone manner and managing paperwork.

  • Module 2: Accounts and Reservations

    Students will undergo training in accounts and reservations for a wilderness lodge. This is an advanced-level course that will introduce students to deal with customers in a professional manner when taking reservations, prepare and verify paperwork, deal effectively with travel and booking agents. Furthermore they will be introduced to the following areas; accounts payable, accounts receivable, payroll procedure, budgeting, banking, government licensing.

  • Module 3: Sales and Marketing

    Students will undergo intensive training in sales and marketing used in a Wilderness lodge. This is an advanced-level course that will introduce students to use a number of different marketing mediums to reach the Lodge’s target markets. These mediums include but are not limited to advertising (magazines, news papers, brochures), direct mail and face to face meetings, booking agents, incentive marketing, travel writers, shows, press releases and the internet.

    Besides that it will include making sales calls, implementing procedures for communication mediums (phone, fax, email, letter), identifying promising sales leads and closing sales.

  • Module 4: Office Management

    Students will undergo intensive training in office management practices in a lodge environment. By this stage students will have developed a good understanding of front office duties, reservations, lodge accounts and lodge sales and marketing. This management level course will introduce students to management techniques in order to oversee all of the above duties. Students will learn leadership and communication skills that will allow them to manage their staff and to develop, implement and enforce procedures relating to the above reservations, lodge accounts and lodge sales and marketing.

    • Project:

      Over the course of the module, students will choose a project to develop a new or an existent office procedure under the supervision of the office manager.

Ranch Operation
  • Module 1: Ranch Hand

    Students will undergo intensive training in basic ranch work. This is an entry-level course that will introduce students to vehicle operation, basic maintenance on a ranch and working with horses.

  • Module 2: Ranch Assistant

    Students will undergo intensive training in ranch maintenance and horse care. This is an advanced-level course that will introduce students to horses health and behavior, equipment maintenance, feed storage, schedules, powersaw operation, vehicle maintenance and small engine repairs.

  • Module 3: Natural Resources

    Students will undergo training in natural resources. This is an advanced-level course that will introduce students to rural water and sewage systems, dealing with problem wildlife, environmental regulations and guidelines, landscaping.

  • Module 4: Outside Manager

    Students will undergo intensive training in ranch management. By this stage students will have developed a good understanding of the ranch operation. This course will teach students management techniques in order to oversee all types of outside work at the ranch. Students will learn how preparing the ranch for different seasons, animal husbandry and government licenses and regulations.

    • Project:

      Over the course of the module, students will choose a project to develop a new or an existent ranch procedure under the supervision of the outside manager.

Lodge Management

Students will undergo intensive training in lodge management. By this stage students will have a good understanding of the lodge departments: housekeeping, kitchen, office, ranch operation and human resources. This course is the pinnacle of the Chilcotin holiday’s educational experience. Students will put into practice all that they have learned in the previous courses, focusing on the management of lodge staff, the creation, implementation and enforcement of procedures and processes, plus management of the guest experience. Once students have completed this course they will have all the necessary skills to meet the unique challenge of managing a wilderness lodge.

Final Paper

Students will develop a business plan for their own wilderness tourism company. They will have to research markets and look into all aspects of running such a business, bringing to bear all of their training. Graduation and certification from the program will depend on successful defense of their plan in front of a panel of the managers of Chilcotin.

Elective Courses

Students will also have access to a number of elective courses, which can be taken once the Lodge management program has been completed. The available electives are as follows; One or Two Week Wilderness Guide Training, One Week Advanced Wilderness Guide Training, One Week Guide Outfitter Training, One Week Tourism Management Training, One Week Angling Guide Training, One Week Hike Guide Training, One Week Horse Logging, One Week Wilderness Log Cabin Building. These courses build on student's existing knowledge and provide them with essential skills for a wilderness lifestyle. The opportunity also presents itself to take part in an internship once completed an elective course as mentioned above.

**Please Note: Our programs are subject to changing conditions that come with a mountainous environment. And while we do our best to stick to the itinerary, there are times when the current conditions and needs of the group require us to adjust schedules, planned lesson structures, etc. This is part of any wilderness learning environment, however, and we are well equipped to adapt the program to changing conditions.

AVAILABLE DATES

The program is set up so a student can study full time one month at a time for up to 6 months. Alternatively modules can be completed at different times according to the student’s schedule.

Please contact us and we set the dates for you!

ROLES FOR YOUR TOURISM MANAGEMENT PROGRAM

  1. Lodge Management
  2. Ranch Operation
    • Outside Manager
    • Natural Resources
    • Ranch Assistant
    • Ranch Hand
  3. Office
    • Office Management
    • Sales and Marketing
    • Accounts and Reservations
    • Office Administrator
  4. Kitchen
    • Kitchen Management
    • Housekeeping Management
    • Kitchen Server
    • Kitchen Cook

ENQUIRY & BOOKING

Step into one of the following roles during your tourism management training:

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